Frequently Asked Questions and Answers

SAFETY:

Are your products safe?
When does my product expire?
Can I use the digestive bitters while pregnant and/or breastfeeding?
Can I use the herbal tonics while pregnant and/or breastfeeding?
Are Urban Moonshine products safe for children?
Should I take Urban Moonshine products if I am using other supplements or medication?

EFFECTIVENESS:

Do bitters really work as a digestive aid?
What are the differences between bitters and digestive enzymes?
What are Tonics and how do they work?
Can I take Seasonal Wellness formulas for long periods of time?
Is there evidence backing the herbs you use in your products?
Bitters
Mood, energy and stress
Seasonal wellness

DIRECTIONS FOR USE:

What is the difference between the 3 sizes of the products?
Do I need to refrigerate my bottle?
What is the difference between the 6 flavors of digestive bitters?
How do I take your liquid products?
When should I take bitters?
Can I mix your products? What about with water, juice, soup, tea, etc…?

INGREDIENTS:

Why is there alcohol in your products? Do you make any alcohol-free products?
Is there gluten in your products?
Where do you source your herbs?
Do you use certified organic herbs?

SHIPPING, DELIVERY, RETURNS:

How much does shipping cost?
Do you offer free shipping?
Do you ship internationally?
How long will it take for my package to arrive?
How long will it take for my package to ship from Urban Moonshine?
Can I add an item to my order after it has been placed?
How do I cancel my order?
My package arrived damaged; what do I do?
Why are some shipping methods not showing up as available to me on your website?
What shipping methods are available for web orders?
What is your policy on returns?
I got an error message while trying to order on your website; what went wrong?
Can I send my empty bottle back to be reused?

BUSINESS INQUIRIES:

Where can I purchase Urban Moonshine products?
Who do I contact about employment opportunities?
How do I open a wholesale account?
How can I stay in the loop with Urban Moonshine updates, events, and news?




SAFETY

Are your products safe?
We strive to make products that are safe & effective. We steer clear of herbs that are widely contraindicated so that most folks can safely use our products. Be sure to stay within the recommended serving size. If you have any specific medical concerns, please consult with a holistic practitioner or your doctor before starting a new supplement regime! Also, please note our guidelines for pregnancy/lactation below and also note that most of our products contain alcohol. We are not licensed practitioners, and cannot recommend or prescribe any of our products for medical uses. Back to top >

When does my product expire?
Our products are good for 3 years after blending, depending on storage conditions (ideal storage is in a cool, dark place). To determine the blend date: look for the Lot Number on your bottle; it is in the format of numerical digits, then a letter, then 4 more digits. The last 4 digits of this string are the month and year (MMYY) that the product was BLENDED. For example, for Lot 143CY0615, the lot # is 143CY and the blend date is 0615, or June 2015, thus the expiration date is June 2018. If your product does not have this format, then it was bottled before we updated our system and there is an expiration date printed on the label. Back to top >

Can I use the digestive bitters while pregnant and/or breastfeeding?
Our chamomile bitters are suitable for occasional nausea and heartburn during pregnancy. Our original, citrus, maple, cider vinegar and healthy liver bitters are not recommended for pregnancy: the gentian and angelica in them are herbs that are traditionally contraindicated.

All flavors of our digestive bitters can be used with caution while nursing; please stay within the recommended dosage and consult your healthcare practitioner. Back to top >

Can I use the herbal tonics while pregnant and/or breastfeeding?
Immune Tonic, Energy Tonic, Joy Tonic, Simmer Down Tonic and Chocolate Love Tonic are all not recommended for use during pregnancy. Pregnant women need to consult their healthcare provider about using Immune Zoom during pregnancy.

All of our herbal tonics can be used with caution during lactation; please stay within the recommended dosage and consult your healthcare practitioner. Back to top >

Are Urban Moonshine products safe for children?
Yes! All of our products are safe for children over 2 years old, as long as the dose is sized-down according to their weight. The recommended serving sizes on the bottles are for 150lb. adults, so just divide by your child’s weight to find the correct ratio and then apply that same ratio to the serving size. For example, a 50lb. child would take ⅓ of the dose (about 10 drops of bitters, or ⅓ tsp. of Immune Zoom). Back to top >

Should I take Urban Moonshine products if I am using other supplements or medication?
Please seek the advice of your holistic practitioner or healthcare provider for indications with other medications. We are not licensed practitioners and cannot recommend or prescribe for any medical conditions. If you need help finding an herbalist or naturopath in your area, check out this awesome resource: find an AHG registered practitioner. Back to top >


Effectiveness

Do bitters really work as a digestive aid?
Yes! Bitters stimulate our body’s innate digestive response and optimize digestive function. They trigger the digestive system to produce the body’s endogenous digestive enzymes, secrete bile, and balance HCl levels in the stomach. To prime digestion use our bitters 10-15 minutes before you eat. For best results, take straight or spray in your mouth with our mouth spray–you need to taste the bitter flavor to get full effect. Bitters can also be used for acute needs like upset stomach, indigestion, or occasional heartburn–take them after a meal or whenever you need them. Read more about digestive bitters on our ‘About Bitters‘ & ‘In the Press‘ Pages. Back to top >

What is the difference between bitters and digestive enzymes?
Bitters stimulate your body’s own endogenous production of digestive enzymes. The bitter flavor signals your body to produce and release the enzymes you need to help digest and assimilate food. Namely, bitters stimulate the pancreas, gallbladder, and liver to release the gastric juices and enzymes that are so necessary for digestive well-being.

Our bitters are great because they don’t supply you with the enzymes from an outside source, rather, they challenge your body to do its job and produce its own enzymes–allowing your body to function the way it should. We are targeting the root of the problem and stimulating your own digestive system to work properly. Bitters have a multitude of other benefits. They not only help your body produce its OWN enzymes, they balanced acid levels in the stomach, cause the liver to secrete bile, and tone your digestive organs (such as the liver), and much more.

Digestive enzymes as a supplement just provide an outside source of enzymes to your body, while bitters cause your body to produce enzymes on its own. Think of it this way: when deciding how to get to your friend’s house a few blocks away, you can call a taxicab or take your bike. Enzyme pills are like the taxicab. Bitters are like riding your bike. Back to top >

What are Tonics and how do they work?
Tonics are a class of herbs that tone the system over time. This means that, rather than addressing symptoms or diseases, tonic herbs support the best, most efficient function of the body or organ system. Tonics are an age-old category of herbs that are used to strengthen the body so it can withstand challenges with the greatest resilience possible. Back to top >

Can I take Seasonal Wellness formulas for long periods of time?
Yes you can. While formulated for support when you need it most, all the products in our Seasonal Wellness category are safe to use for as long as you need them. In many cases, people choose to take just one dose, or a half-dose, when using these products for more than a week or so. Consult with your herbalist or healthcare provider for more specific advice. Back to top >

Is there evidence backing the herbs you use in your products?
We pride ourselves on our herbal formulations, and use a strategy that blends the best of herbal traditions with the latest clinical research. Overall, the case for herbal medicine in the modern literature is very strong, especially when compared to vitamins, homeopathics, enzymes and other supplements. We choose medicinal plants and mushrooms with the strongest evidence base available when formulating. Read more on our information pages or the blog, or find an overview of some of the research below. Back to top >


DIRECTIONS FOR USE:

What is the difference between the 3 sizes of the products?
They are all the same formula, just in different sizes for your convenience. The 8.4oz large apothecary bottle is the longest-lasting and can be used to refill your smaller bottles. Our mouth spray bottle is recommended as a travel size to keep in your bag when you’re on the go. Back to top >

Do I need to refrigerate my bottle?
Our products do not need to be refrigerated; please store them tightly capped in a cool, dark place.

What is the difference between the 6 flavors of digestive bitters?
Original, Citrus, & Maple flavors all have the same basic ingredients with slightly different flavoring; the original is the most bitter, the citrus has some nice citrusy notes and the maple has a touch of organic maple syrup. The Calm Tummy Bitters are a little different: they are our only bitters formula that contains chamomile, and they are free of the stronger bitter roots (gentian and angelica), citrus, fennel, & essential oils, so that they can be enjoyed occasionally during pregnancy and by more folks with sensitivities. Cider Vinegar Bitters are made without alcohol and are a great-tasting and effective bitters blend for those who prefer to avoid alcohol. And Healthy Liver Bitters are a rich and herbaceous bitters blend specifically formulated to support liver health* - though some use them as their all-purpose bitters because they prefer the unique flavor profile. Back to top >

How do I take your liquid products?
Most of our liquids can be mixed with water, sparkling water, tea, or other beverages. Immune tonic, with its rich earthy flavor, mixes well in grains and soup too. Though you can mix and dilute our bitters and still see most of the benefits, we do recommend taking bitters in just a little bit of water (an inch or so in the bottom of a glass) or undiluted in order to fully activate the tongue’s bitter taste receptors, for maximum effectiveness. Joy tonic, because of its high aromatic herb content, does best when it isn’t mixed with hot liquids (the heat quickly disperses the medicinal volatile compounds).

When spraying our liquids, depress the pump top fully while aiming the spray at the back of the tongue. Spray 4-10 times depending on the formula, take a second to experience the complexity of flavors, and swallow. When using the dropper, be advised that a “full” dropper, as described in our dosing directions, only appears about ¾ of the way full on smaller-sized bottles (13mL) and just a little over half full on bigger bottles (59mL). Unscrew the dropper top from the bottle, then squeeze the bulb 3-4 times to draw up a “full” amount (close to 30 drops, or 1mL of liquid). Use 1-5 of these droppers per dose, depending on product. For our syrup bottles that come with a measuring cap, use the indicator lines to measure your dose: 2.5mL, 5mL or 7.5mL as indicated by the product label.


In all cases, you can count on quick and complete absorption, and a direct sensory experience of the plants in our blends. Back to top >

When should I take bitters?
Bitters are often taken ten to fifteen minutes before the biggest meal(s) of the day. This way, they can help support optimal digestive function before food enters the GI tract. However, more recent research indicates that this supportive effect occurs even if bitters are taken in the middle of a meal - the point is taking them regularly! For occasional heartburn, you can take a dose after your meal as well, though in this case regular use before meals can help too. Finally, we prefer to take about 1 dropper full (5-6 sprays, ¼ tsp or about 1mL) undiluted if possible to experience the full impact of the bitter and aromatic herbs we use; however, mixing your bitters with just a little water in a small glass works too if the flavor is too strong undiluted. Back to top >

Can I mix your products? What about with water, juice, soup, tea, etc…?
All our products can be mixed together if desired, and taken at the same time (or on the same day). In some cases, they make excellent combinations together (bitters and Immune Tonic for example) or as part of a comprehensive protocol (Energy Tonic and Simmer Down Tonic for example, to support all-around adrenal health). You can also mix them with most liquids (from water to smoothies), though we recommend avoiding hot liquids for Joy Tonic (it can dissipate some of the aromatic constituents in this product), and sticking to just a small amount of water if you choose to dilute our bitters formulas. Back to top >


INGREDIENTS:

Why is there alcohol in your products? Do you make any alcohol-free products?
We feel that alcohol is the best way to extract and preserve the chemical constituents of the herbs we love. We use organic, gluten-free cane alcohol. This is a traditional method of making tinctures, and it gives our products the best taste and longest shelf life possible. There is a very low amount of alcohol in each serving, when you consider the dose of the product and the percentage alcohol (1/4 tsp of the bitters at 30-35% alcohol is about 1/12 tsp alcohol – comparable to what’s found in an 8oz glass of orange juice at 0.3mL). Think of it like mouthwash or cough medicine–not an alcoholic beverage! Since December 2016 our Cider Vinegar Bitters have been available for those who would love to make bitters part of their routine and need or want to avoid any alcohol. Back to top >

Is there gluten in your products?
No! Urban Moonshine Bitters and Tonics are made with 100% Certified Organic Cane Alcohol, which is naturally a gluten-free alternative to commonly used grain alcohol. We use it for its quality, taste, and extraction excellence! We’re delighted to use no Genetically Modified Organisms in our products–no GMOs! Back to top >

Where do you source your herbs?
We obtain our herbs from a range of suppliers, focusing on growers in Vermont, the Northeast, and the Pacific Northwest. We attempt to source domestically (in the United States) whenever possible, though on occasion we will purchase herbs from overseas. When this occurs, we will test the vendor to ensure that there are no herbicide or pesticide residues present - even for certified organic herbs. Back to top >

Do you use certified organic herbs?
Yes! We firmly believe that diverse, organic farms are as important to our health (and the health of our environment) as the herbs that grow there. The alcohol, apple cider vinegar, and honey that we use in our products are also certified organic, as are the natural flavorings and gum arabic we use. We use two herbs that are not certified organic: the first is Usnea lichen (found in our Throat Spray and Usnea single extract), which is responsibly and sustainably wild-harvested (organic lichen cultivation is not yet viable); the second is Kava-Kava root and rhizome, which is responsibly and sustainably wild-harvested in Vanuatu. Regulations around Kava export from Vanuatu ensure that only noble cultivars, with no trace of stem or leaves, are shipped. Back to top >


SHIPPING, DELIVERY, RETURNS:

How much does shipping cost?
That depends on the weight of your package, where you live, and which shipping method you choose. Use the shipping estimator in the cart for a quote. Back to top >

Do you offer free shipping?
Yes! We offer free shipping on orders over $50. Orders with free shipping typically take between 7 to 10 business days to arrive. Back to top >

Do you ship internationally?
At this point in time we are only shipping to USA and Canada. However, there are several great online retailers that carry our products and also specialize in cost-effective international shipments, like vitacost.com and amazon.com. Back to top >

How long will it take for my package to arrive?
This depends on where you live and which shipping method you choose. We offer USPS and UPS as shipping options; you can go to their websites to estimate shipping costs/times. Our fulfillment center is located in Boise, Idaho, for your reference. Our Free Shipping method can take up to 10 business days to arrive. Back to top >

How long will it take for my package to ship from Urban Moonshine?
We ship 5 days a week from Boise, ID: M-F from 10am-5pm CT. We do not ship on Saturday or Sunday. If you place your order late in the day, it will not ship until the following day. If you place your order late in the day on Friday, it will not ship until Monday. We are a small company; please take this into account when placing your order and choosing your shipping method. Back to top >

Can I add an item to my order after it has been placed?
We cannot guarantee add-ons, as our orders are fulfilled by a third party shipping center. However, we are happy to try to accommodate add-ons if we receive the request before your order has shipped; PLEASE CALL US at (802) 428-4707 to do this over the phone for the fastest service or email customerservice@urbanmoonshine.com. Leave a message if it is after hours, so we can try to pull your order before it ships! Back to top >

How do I cancel my order?
PLEASE CALL CUSTOMER SERVICE at (802) 428-4707 x 0 immediately to do this over the phone, so we can try to catch your order before it ships. Leave a message if it is after hours! We cannot guarantee that your order can be cancelled before it ships. If your order has already shipped, then you must follow the returns protocol below. Back to top >

My package arrived damaged; what do I do?
Please email customerservice@urbanmoonshine.com with your order # and a photo of the damaged box, and we will happily assist you with this matter. Back to top >

Why are some shipping methods not showing up as available to me on your website?
USPS will not deliver to some residential addresses. Make sure you enter a PO box if this is the case. If you think you are getting this message in error, please contact us directly and we will assist you. Back to top >

What shipping methods are available for web orders?
We offer USPS and UPS as shipping options. All of their shipping guidelines apply to our shipments. Please follow the links to USPS and UPS‘s pages for specific guidelines on shipping times, delivery standards, and more before selecting your shipping method at checkout. Please note that USPS Priority Mail does NOT require a signature for delivery, thus they may leave your package on your doorstep. Urban Moonshine is NOT responsible for packages stolen from a residence (neither is the Postal Service). Please choose UPS shipping if this is of concern to you. Urban Moonshine is not responsible for issues with shipping carriers. Back to top >

What is your policy on returns?
If you are ever dissatisfied with an Urban Moonshine product that you purchased from our website (www.urbanmoonshine.com), please email customerservice@urbanmoonshine.com with a description of the problem, the name, size, and lot # of the item(s), your name, and your order #. We may ask for additional details, like a photo or you may return it to us for replacement or a refund. We cannot accept returns for product that has been opened, used, or with the tamper evident seal removed. If you purchased it from a retail store please return it to the store with receipt. Our return address is:
Urban Moonshine – attn: Returns
260 Battery Street
Burlington, VT 05401
Back to top >

I got an error message while trying to order on your website; what went wrong?
The most common error on our web store is that something in the credit card information was entered wrong. Please double check the following things: 1) the BILLING ADDRESS (especially the zip code) you entered matches the information your credit card company has on file, 2) You entered all of the credit card info (#, expiration date, security code) correctly. If you are still getting an error after verifying this information, please contact us directly so we can assist you! Back to top >

Can I send my empty bottle back to be reused?
Unfortunately, we are unable to reuse empty bottles at this time. We love the idea and are striving to create a working system for this in the future! Back to top >



BUSINESS INQUIRIES:

Where can I purchase Urban Moonshine products?
You can buy them right here on our website or use our store locator to find a local retailer near you! Be sure to call the store first to make sure they carry the exact product you are looking for. Back to top >

Who do I contact about employment opportunities?
Please send a resume and letter of interest to jobs@urbanmoonshine.com if you would like to inquire about open positions; we are always looking for stellar people to add to our team. If we don’t have any positions available when you apply, we are always happy to look at your resume and keep it on file! Back to top >

How do I open a wholesale account?
Please e-mail wholesale inquiries to wholesale@urbanmoonshine.com, or urbanmoonshine.com/wholesale to apply for an account. We look forward to working with you! Back to top >

How can I stay in the loop with Urban Moonshine updates, events, and news?
Sign up for our newsletter, follow us on Facebook, Twitter, and Instagram! We post all the most important and up-to-date news on our social media sites! Back to top >