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Customer Service

Shipping & Delivery
We ship our products both domestically and through out Europe. If you are interested in making an international order please contact us for more information.
Privacy & Security
Urban Moonshine cares about the privacy and security of our costumers personal information. We do not at anytime share personal information with other businesses or organizations.
Returns & Replacements
If for some reason the product you purchased was in anyway damaged or if you are just not satisfied with your order you can return it to us for a full refund or exchange with in 30 days. Please provide a copy of your receipt if you would like a full refund otherwise we will give you credit.
Ordering
You can order online by going to BItters or Tonics pages and clicking on the flavor and then adding items to your cart. Click Checkout on the top of the page when you are ready to checkout. You will be directed to the secure part of our server and will see https: in the url and know that you are behind our safe, encrypted ssl layer for entering your credit card information. You can either checkout as a guest, register as a user, or login if you have registered before.
Payment, Pricing & Promotions
All pricing is listed next to the items and is displayed in the Shopping Cart. Currently you can either send us a check for the amount after you checkout and receive your email receipt or you can place your order and then call in with yoru credit card number. We will ship your order when payment is received..
Viewing Orders
You will receive an email receipt of your order after you complete the checkout process. If you register as a user, you can login and see history of your orders and other pertinent information.
Updating Account Information
Click on the My Account or Login link (if not logged in) on the top right corner of any of our web pages. You can enter your login information and then edit your billing preferences, view order history, and more.